Ezidebit status codes

If you’re seeing a code other than ‘A - Active’ next to a payment profile in a client’s account section you can use the table below to find out what it means:

Status Code	Description	Will Process Payments
A	Active	YES
C	Cancelled	NO
C4	Cancelled - Customer Deceased	NO
CB	Direct Debit Authority Cancelled by Bank	NO
CC	Direct Debit Authority Cancelled by Customer	NO
CD	Cancelled - Duplicate DDR	NO
CP	Cancelled - Pick up Card	NO
CS	Cancelled by System	NO
H	Hold	NO
H2	Hold - Direct Debit Authority Cancelled by Customer	NO
H3	Hold - Bank Account Closed	NO
H5	Hold - Incorrect BSB or Account Number	NO
H9	Hold - Technically Invalid Transaction	NO
HB	Hold - Waiting for Bank Account Details	NO
HC	Hold - Waiting for Credit Card Details	NO
HD	Hold - Waiting for Customer Start Date	NO
HE	Hold - Expired Credit Card or Incorrect Expiry Date	NO
HF	Hold - Fraud / Dispute	NO
HI	Hold - Invalid Credit Card Number	NO
HL	Hold - Lost Credit Card	NO
HP	Hold - Waiting for Scheduled Payment Frequency	NO
HQ	Hold - Cancelled Credit Card	NO
HS	Hold - Waiting for Signature on DDR	NO
HT	Hold - Temporarily Suspended	NO
HU	Hold - Unsupported Card	NO
HV	Hold - Waiting for DDR Authority Verification	NO
HW	Hold - Unable to Process	NO
HZ	Hold - Data integrity issues for investigation	NO
N	New	YES
SP	Suspend Payments	NO